Terms
and Conditions
of Renting
River Walk
Cottage
Provisional
Booking
-
When
we receive
your enquiry
by email or
telephone we
will
hold a
provisional
booking for a
period of 14
days only.
-
If
no deposit is
received
within this
period, then
the booking will
be cancelled.
Payment.
-
Bookings
made within 4
weeks of your
holiday date
must
be paid
for in full
before your
holiday
starts.
-
For
a booking made
more than 4
weeks before
your holiday
starts a
deposit of
£50
is
required to
confirm the
booking.
-
If
the
reservation is
cancelled, the
deposit
will only
be
refunded
if we can
successfully
re-let the
property.
-
Short
breaks must be
paid for in
full when
being booked.
Balance.
-
Upon
payment of the
deposit and
subject to
acceptance of
the booking
you become
liable for the
balance of the
rent 4
weeks before
the period of
letting .
-
If
the balance is
not received
on time, we
reserve the
right to
cancel your
booking and
retain the
rental
deposit.
Damage
/ Extra
Cleaning.
-
All
bookings are
accepted on
the condition
that the
property is
left in the
same state of
repair, order
and
cleanliness
both inside
and outside as
at the start
of the
holiday, and
that the
person who
made the
booking will
pay for
breakages and
/ or damage
and extra
cleaning, if
so required.
-
The
rent includes
the cost of a
routine clean
at the end of
the letting,
should an
additional in
depth clean be
necessary due
to misuse of
the
property you
will be liable
for these
costs.
-
Major
breakages
should be
reported
to us
immediately
and minor
damage should
be noted at
the
termination of
the week.
Sleeping
Capacity.
Availability.
-
Your
booking is
accepted
on the
understanding
that the
property and
its
facilities, as
published on
the internet,
will be
available for
the
dates stated.
-
In
the unlikely
event that the
property is
not available
through events
beyond our
control,
then we
may be forced
to cancel the
booking.
-
We
will let you
know of any
such
circumstances
as early as
possible, and
will refund
all monies
paid, in full,
you will have
no further
claim against
us with regard
to such a
cancellation.
Occupation
times.
Included
in the Let.
-
Linen
is included
(sheets,
pillow cases,
duvet covers)
in the rental
charge. No
towels are
provided apart
from tea
towels.
-
A
cot and
stair gates
are provided.
-
Electricity
(hot
water
heating and
light) is included
in the rental
charge.
Smoking.
Pets.
Motor
Car and
Personal
Belongings.
-
Baggage
and personal
belongings are
at your risk
at
all times.
-
No
responsibility
can be
accepted for
loss of or
damage to any
vehicle, its
contents and
other personal
belongings.
Your
Safety.
-
Every
reasonable
effort has
been made to
reduce the
risks from
possible
safety hazards
in the
property.
-
However,
it
is your
responsibility
(particularly
parents with
young
children) to
inspect the
property and
grounds
immediately on
arrival and
note any
possible
hazards.
-
Please
check the
layout of the
cottage so
that in an
emergency you
can get out
quickly and
easily.
-
Make
sure you read
and abide by
the safety
information in
the cottage
information
book
Cancellation
and Insurance.
-
If
you wish to
cancel the
booking for
any reason
before the
start of the
holiday, you
should
advise us
immediately by
telephone or
e-mail.
-
Upon
receipt of
such
correspondence,
(but without
any obligation
to you
), we
will attempt
to obtain a
replacement
letting, and
if such a
letting is
obtained, we
will then
refund any monies
paid.
-
If
we are unable
to re-let,
then we
shall be
entitled to
retain all
payments
already made
-
We
advise
guests to
arrange
cancellation
insurance with
the insurer of
their choice.
The
owner reserves
the right to
refuse any
booking.
-
We
reserve the
right to
terminate this
Agreement and
ask you and
your guests to
leave
immediately if
this is deemed
necessary as a
result of your
behaviour or
that of your
guests or any
other material
breach by you
of the terms
of this
agreement.
-
You
are asked to
give
consideration
to neighbours
and not to
cause nuisance
or annoyance.
Complaints
-
If
you have any
cause of
complaint
during your
holiday,
please
notify us
and we will
make all
reasonable
efforts to
assist and
resolve the
issue.
-
We
would not
normally make
any refund or
recompense in
respect of a
complaint made
after
departure, if
the complaint
was not made
known
to us
during the
holiday rental
period.
Data
protection and
Privacy.
-
Information
provided by
you will
remain
confidential
-
We
will not be
disclose
any information
about you
to a
third party or
use the
information for
any other
purpose
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